Why Clinics Love Us
If a situation is urgent, they can refer them to an emergency animal hospital associated with your practice or, if applicable transfer them to your on-call emergency veterinarian.
Working as an extension of your veterinary practice, MaxCare provides your clients with instant after-hour triage support to give pet owners safe, appropriate, and timely assessments of their pet's health.
If a pet concern is non-urgent, our team can email appointment requests to your practice or fill out your online appointment request forms directly through your clinic calendar and/or booking system.
We don't establish VCPR
MaxCare works in support of and as an extension of your veterinary practice. MaxCare does not treat, diagnose, or prescribe and does not establish Veterinarian-Client-Patient Relationship (VCPR). MaxCare is not in any way a substitute for a physical examination by the pet owner's veterinarian.
In addition to the retention and loyalty that comes with offering your clients 24/7 peace of mind for their pet health concerns, MaxCare provides your practices with Monthly Call Reports. These reports include call types, pet health triage decisions, and an estimated ROI Summary so you can track and mature the added value of MaxCare.
Increased Client Retension
On average, roughly 2/3 of MaxCare triage outcomes do not require urgent treatment. Often, the pet owner can request an appointment over the phone and bring their pet in during normal practice hours. This helps eliminate unnecessary trips to the emergency hospital, which reduces costs, stress, and inconvenience for your clients and their pets while at the same time increasing appointments and retention for your practice - without the cost of hiring additional staff or extending hours of operation.
All chats are handled by Veterinarians who are Licensed in their respective jurisdictions. All MaxCare providers have a minimum of 3 years of practical experience and many hold advanced qualifications. All nurses receive extensive and ongoing training on the use of Clinical Protocols, which are used to provide high-quality and consistent triage decisions.